Customer Care & Service
My team and I are committed to providing you with the best possible customer experience. We have answered many of your questions in the FAQ, but if you don't find what you need to know, feel free to contact us.
What you can expect from DizzyGoat.com:
- Genuine and consistent communication responses, whether via email or telephone.
- We will act with honour and integrity in every interaction.
- Each customer will be treated with respect.
- Innovation and creativity will be focused in support of the customer experience.
You have my personal guarantee.
About Us
DizzyGoat.com is owned by DG Travel Pte Ltd, a young and dynamic company based in Singapore. DG Travel Pte Ltd is a licensed travel agency accredited by the Singapore Tourism Board. The international team behind DizzyGoat.com have years of solid experience in the online travel and leisure industries worldwide. more..
The Story of Dizzy
The world’s most intrepid, adventurous goat
It is widely believed that Dizzy Goat was born around 1000 A.D. to a great family of indomitable mountain goats, high in the mountains of the Himalayas. Roaming the mystical peaks at the top of the world as a kid, he loved meeting not just other goats - he also had a fascination for all the creatures of the world, from insects to the human species. more..
FAQs
When will my booking be confirmed?
You will receive an instant confirmation of your preferred hotel, subject to availability. And availability is available real time, which takes out the guesswork and long waits for confirmation.
When do I need to pay for my booking?
Your booking will be instantly confirmed at the time of booking. Payment is made once you have made a selection, confirmed availability and submitted your payment details. ... more..
Once I have a confirmed booking, will the hotel have my booking details immediately?
Hotels receive your booking the time of your booking confirmation. However, they may only reserve the room, but not enter details such as guest name in their reservation system immediately. ... more..
Where can I print a copy of the hotel voucher?
Once you have made payment and your booking has been confirmed, you will receive an email with your hotel voucher attached. You are also able to select "Print Voucher" in the "My Bookings" section of "My Profile". ... more..
How can I make changes or cancel my DizzyGoat.com confirmed booking?
DizzyGoat.com makes it fast and simple to make changes or cancel your confirmed bookings. The process is fully automated on DizzyGoat.com, which means no matter what time of day it is where you are, you can make changes in real time. more..
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